Return & Refund Policy

Last Updated: August 21, 2026

At Plantia USA, we want you to be satisfied with your purchase. If you are not completely satisfied with a product purchased directly from our Website, you may be eligible to request a return or refund under this Return & Refund Policy.

This policy applies to purchases made directly through https://plantiausa.com.

By placing an order through our Website, you acknowledge and agree to this Return & Refund Policy, subject to any mandatory consumer rights that apply in your country or jurisdiction.

1. 7-Day Return Policy

Plantia USA offers a 7-day return period for eligible products.

You may request a return within 7 calendar days from the date you receive your order.

To be eligible for a standard return:

The return request must be submitted within 7 calendar days of delivery.
The product must be unopened and unused.
The product must remain sealed in its original packaging.
The product must be in its original condition.
All original labels, seals, packaging, and accessories should be included.
You must provide your order number or other reasonable proof of purchase.

Products that do not meet these requirements may not qualify for a standard change-of-mind return.

Important: This 7-day commercial return policy does not limit or exclude any mandatory consumer rights that may apply under the laws of the country where you purchased or received the product.

Where applicable law provides a longer mandatory cancellation, withdrawal, return, replacement, repair, or refund period, those legal rights will apply.

For example, certain online purchases made by consumers in the European Union may be subject to a statutory 14-day withdrawal period, and applicable EU law provides additional protections for faulty or non-conforming goods.

2. Products Eligible for Return

A product may generally be returned within the applicable return period when:

It was purchased directly from Plantia USA.
It is unopened.
It has not been used or consumed.
The original seal is intact.
The product is in its original packaging.
The product has not been damaged after delivery.
Proof of purchase can be provided.

For health, safety, and hygiene reasons, Plantia USA generally cannot accept returns of dietary supplements, gummies, capsules, powders, vitamins, herbal products, or other consumable products that have been opened or used, except where required by applicable law or where the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

3. Products That Cannot Normally Be Returned

Unless required by applicable law, the following products are generally not eligible for a standard change-of-mind return:

Opened supplements.
Used or partially consumed products.
Products with a broken safety seal.
Products missing original packaging or labels.
Products damaged after delivery due to customer handling.
Products purchased from unauthorised sellers or third-party marketplaces.
Products that have been contaminated or altered after delivery.
Gift cards or promotional credits, where applicable.

For sealed products, health and hygiene considerations may restrict returns after the seal has been broken. Certain jurisdictions, including the EU, specifically recognize exceptions for sealed goods that are unsuitable for return for health or hygiene reasons after opening.

4. Damaged Products

If your order arrives damaged, please contact Plantia USA as soon as possible.

For damaged products, please provide:

Order number.
Name used for the order.
Description of the damage.
Photographs of the product.
Photographs of the shipping box and packaging.
Photographs of the shipping label, where applicable.

We may investigate the issue with our fulfilment or shipping partner.

If the product was damaged before or during delivery, Plantia USA may, depending on the circumstances, provide:

A replacement product;
A replacement shipment;
A refund; or
Another appropriate remedy.

The remedy provided will be subject to applicable law and the circumstances of the claim.

5. Incorrect Product Received

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

Please provide your order number and photographs of the product received.

If we confirm that the incorrect product was supplied by Plantia USA, we may provide:

A replacement with the correct product;
A return shipping arrangement;
A refund; or
Another appropriate remedy.

Where the error is attributable to Plantia USA, we will generally cover reasonable return shipping costs.

6. Defective or Faulty Products

If you believe that a Plantia USA product is defective, damaged, contaminated, unsafe, or otherwise does not conform to the product description or applicable requirements, contact us promptly.

We may request:

Order information.
Product photographs.
Batch or lot number.
Expiration or best-before date.
Product packaging.
Description of the issue.
Other information reasonably necessary to investigate the claim.

Depending on the circumstances and applicable law, Plantia USA may offer a replacement, refund, repair where applicable, price adjustment, or another legally appropriate remedy.

Nothing in this policy limits mandatory consumer protections applicable to defective or non-conforming products.

In the European Union, for example, consumers generally have statutory protections for faulty or non-conforming goods, including a minimum legal guarantee framework.

7. Change-of-Mind Returns

If you simply change your mind about an eligible unopened product, you may request a return within the applicable return period.

Unless otherwise required by applicable law:

The product must be unopened and unused.
The original seal must remain intact.
The customer is responsible for return shipping costs.
Original shipping charges may not be refundable.
The refund will be processed after the returned product is received and inspected.

Some countries provide mandatory cancellation or withdrawal rights for online purchases. Where such rights apply, Plantia USA will follow the applicable legal requirements.

For example, EU consumers generally have a 14-day withdrawal period for qualifying online purchases.

8. How to Request a Return

To request a return, contact Plantia USA Customer Support within the applicable return period.

Please provide:

Order Number:
Customer Name:
Email Address:
Product Name:
Reason for Return:
Photographs, if applicable:

You may contact us at:

Email: [Insert Customer Support Email]

Customer Support Page: [Insert Customer Support URL]

Do not send a product back to Plantia USA without first receiving return instructions or authorization where required.

9. Return Authorization

After receiving your return request, Plantia USA will review the information and determine whether the product qualifies for return.

If approved, we will provide return instructions, including the appropriate return address and any additional requirements.

The return address provided by Plantia USA may differ from the address shown on the Website or on the original shipping package.

Please do not send returns to an address that has not been confirmed by Plantia USA.

10. Return Shipping

For a standard change-of-mind return, the customer is generally responsible for the cost of returning the product unless otherwise required by applicable law.

Plantia USA may cover reasonable return shipping costs when:

We sent the wrong product.
The product arrived damaged.
The product was defective.
The product does not conform to the order.
Plantia USA specifically agrees to cover the return cost.
Applicable law requires the seller to cover the cost.

For defective goods, applicable consumer law may require the seller to bear return costs. For example, EU consumer guidance states that the trader is responsible for the cost of returning defective goods.

11. International Returns

Plantia USA accepts international orders where shipping is available.

Customers outside the United States should understand that international returns may involve:

International shipping charges.
Customs procedures.
Import/export documentation.
Duties or taxes.
Courier charges.
Currency conversion costs.
Longer processing times.

Unless the return is due to an error, defect, or other circumstance for which Plantia USA is legally responsible, international customers may be responsible for return shipping and related costs.

Customers should not ship a return internationally without receiving instructions from Plantia USA.

12. Customs Duties and Taxes on Returns

For international orders, customs duties, import taxes, VAT, brokerage charges, or other government fees may apply.

Refunds issued by Plantia USA generally cover the eligible product purchase amount and any other amounts that Plantia USA is legally required to refund.

Customs duties, import taxes, brokerage fees, and other government charges may not be refundable by Plantia USA because these amounts may have been collected by governments, customs authorities, carriers, or third parties.

Where applicable law requires otherwise, Plantia USA will comply with the relevant legal requirements.

13. Refunds

Once an approved return is received and inspected, Plantia USA will determine whether the refund is approved.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider, bank, or card issuer, it may take additional business days for the refund to appear in your account.

Plantia USA is not responsible for delays caused by banks, payment processors, card networks, or other financial institutions.

14. Refund Amount

For an approved standard return, the refund may include the eligible amount paid for the returned product.

Unless required by applicable law:

Original shipping charges may not be refundable.
Return shipping charges may be deducted or remain the customer’s responsibility.
Customs duties and import taxes may not be refundable by Plantia USA.
Additional fees charged by third parties may not be refundable.

Where a return is caused by an error, defective product, damaged product, or another circumstance for which Plantia USA is responsible, we will provide the remedy required under applicable law and our policies.

15. Refunds for Partial Orders

If only part of an order is returned and approved, Plantia USA will generally refund the eligible amount relating to the returned product.

Shipping charges may be refunded only where required by applicable law or where Plantia USA determines that the shipping charge should be refunded.

16. Refund Processing Time

After an approved return has been received and inspected, Plantia USA will initiate the applicable refund within a reasonable processing period.

The time required for the refund to appear in your account depends on your payment method and financial institution.

Typical processing may include:

Return delivery time.
Product inspection time.
Internal refund processing.
Payment processor processing.
Bank or card issuer processing.

17. Refused or Ineligible Returns

A return may be refused where permitted by law if:

The return request was made after the applicable return period.
The product has been opened or consumed.
The product seal has been broken.
The product has been damaged by the customer.
The product is missing from the return.
The product has been materially altered.
The product was not purchased directly from Plantia USA.
Proof of purchase cannot reasonably be established.
The return does not comply with applicable return requirements.

This does not affect any mandatory legal rights relating to defective, unsafe, misdescribed, or non-conforming products.

18. Products Purchased from Third-Party Sellers

This Return & Refund Policy applies to products purchased directly from Plantia USA.

If you purchased a Plantia USA product from another retailer, marketplace, distributor, pharmacy, store, or other authorised or unauthorised third-party seller, you should normally contact the seller from whom you purchased the product.

The third-party seller’s return policy may apply to that transaction.

However, customers may contact Plantia USA regarding genuine product-quality or safety concerns where appropriate.

19. Exchanges

Where practical and available, Plantia USA may offer an exchange for eligible products.

Exchanges are subject to product availability and applicable law.

If the requested replacement product is unavailable, Plantia USA may offer a refund or another appropriate remedy.

20. Order Cancellation

If you wish to cancel an order, contact Plantia USA as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Any statutory cancellation or withdrawal rights that apply under the laws of your jurisdiction remain unaffected.

21. International Consumer Protection

Plantia USA sells products to customers in different countries, and consumer protection laws vary by jurisdiction.

Nothing in this policy is intended to remove, restrict, or waive any mandatory legal rights that cannot lawfully be excluded.

Where local law provides a consumer with greater rights than those described in this policy, the applicable local law will prevail.

For example, qualifying EU online purchases generally carry a 14-day right of withdrawal, and EU consumers have additional legal protections for defective or non-conforming goods.

The 7-day Plantia USA return policy is therefore intended as a commercial return policy, not as a replacement for mandatory consumer protection rights.

22. No Waiver of Legal Rights

Nothing in this Return & Refund Policy limits:

Statutory consumer rights.
Product safety rights.
Mandatory warranty rights.
Mandatory refund rights.
Mandatory withdrawal or cancellation rights.
Rights relating to defective or misrepresented products.

Where applicable law provides additional rights, those rights remain available to the customer.

23. Fraudulent or Abusive Returns

Plantia USA reserves the right to investigate suspected return fraud or abuse.

Examples may include:

Repeated fraudulent refund requests.
Returning products that were not purchased from Plantia USA.
Returning different products from those ordered.
Manipulating product labels or packaging.
Providing false information.
Repeatedly claiming that orders were not received when delivery records indicate otherwise.

Where permitted by law, Plantia USA may refuse fraudulent or abusive claims and may restrict or terminate customer accounts.

24. Product Safety Concerns

If you believe a Plantia USA product may present a safety concern, please stop using the product and contact us immediately.

Please provide, where available:

Product name.
Order number.
Batch or lot number.
Expiration or best-before date.
Description of the concern.
Photographs of the product and packaging.

Plantia USA may investigate the matter and take appropriate action, including replacement, refund, product investigation, or other corrective action where appropriate.

25. Policy Changes

Plantia USA may update this Return & Refund Policy from time to time.

When changes are made, we will update the “Last Updated” date at the beginning of this page.

The policy applicable to an order will generally be the policy in effect at the time of purchase, subject to any mandatory legal requirements.

26. Contact Us

For return, refund, exchange, damaged-product, or order-related questions, please contact:

Plantia USA

Website: https://plantiausa.com

Email: [Insert Customer Support Email]

Customer Support: [Insert Customer Support URL]

Business Address: [Insert Registered Business Address]

Quick Return Summary

Return Period: 7 calendar days from delivery for eligible standard returns.

Condition: Unopened, unused, sealed, and in original packaging.

Opened Supplements: Generally not eligible for change-of-mind returns due to health and hygiene considerations, except where required by applicable law or for qualifying defective/damaged/non-conforming products.

Wrong/Damaged Product: Contact Plantia USA promptly for assistance.

Standard Return Shipping: Customer responsibility unless otherwise required by law or approved by Plantia USA.

Refund Method: Original payment method where possible.

International Orders: Additional customs, tax, shipping, and legal requirements may apply.

Important: This policy does not restrict mandatory consumer rights applicable in the customer’s jurisdiction.